Delivery Methods & Costs

We will endeavour to process and dispatch all orders on the same day if the order is placed before 12 noon on a business day, (excludes weekends and bank holidays).

Shipping costs are calculated by your shipping destination and the combined weight of the items purchased.

UK Delivery

All orders for delivery in the UK (including The Channel Islands) will be shipped FREE of charge using the Royal Mail 1st Class Recorded Delivery (Signed For) service. This service is expected to take 1 - 5 business days.

If you required a next day delivery service, Royal Mail Special Delivery, guaranteed to arrive by 1pm the next working day is available for an additional charge, please see the above chart.

Orders must be received by 12 noon on the day of ordering to qualify for next day delivery. Any order placed for a next day service received after 12 noon will be processed the following day.

Please bear in mind that these services require a signature on receipt. If you are not at home to sign for the item, your postman will be unable to deliver the package and will leave a card advising of the failed delivery, and providing options for redelivery or collection from your local sorting office. If you fail to collect an item from the sorting office or rearrange delivery within a week of the failed attempt, the package will be returned to us and you will incur charges for redelivery.

For non-delivery of goods, please leave at least 14 days (unless delivery was by Royal Mail Special Delivery) before contacting us.

In the event of goods lost in transit (confirmed by the Royal Mail) we will send replacement goods or offer a full refund on your order, depending on your requirements.

If you supply inaccurate or incorrect shipping address details and items are returned to us because of this, a charge will apply for re-delivery

As delivery is carried out by the Royal Mail, we cannot guarantee the service and delivery times may vary.

Delivery Outside the UK

For those orders with delivery to other countries outside of the UK (please see our section on delivery rules and restrictions for a list of countries that we ship to), shipping is carried out using the Royal Mail International Signed For Airmail service which is expected to take 3 - 4 business days for Europe and 5 days for the rest of the world. As delivery is carried out by the Royal Mail, we cannot guarantee the service and delivery times may vary as these can also be affected by customs inspections.

Taxes

All prices include UK VAT, however EU or International orders may be subject to Customs inspections and/or fees based on each country's specific regulations.