Terms and Conditions

Online purchases can only be made by those persons over the age of 18. If we discover that an order has been placed by a person under this age, we reserve the right to cancel the order and refund any payments made.

Secure Shopping / Payment Options

We accept payment using the following credit or debit cards:

Item Availability

We strive to only offer products that are in stock in our offices. We make every effort to dispatch your order as soon as possible. Please allow 1 to 2 business days to process your order. If there are any delays with your order, you will receive an e-mail notification and an option to cancel your order or wait until stock becomes available. Once an order is dispatched, the delivery time will be based upon the delivery method you chose during checkout.

Delivery Methods & Costs

We will endeavour to process and dispatch all orders on the same day if the order is placed before 12 noon on a business day, (excludes weekends and bank holidays). As delivery is carried out by the Royal Mail, we cannot guarantee the service and delivery times may vary.

Shipping costs are calculated by your shipping destination and the combined weight of the items purchased.

All orders for delivery in the UK (including The Channel Islands) will be shipped FREE of charge using the Royal Mail 1st Class Recorded Delivery (Signed For) service. This service is expected to take 1 - 5 business days.

If you required a next day delivery service, Royal Mail Special Delivery, guaranteed to arrive by 1pm the next working day is available for an additional charge based on the combined weight of the items purchased, please see the above chart.

Orders must be received by 12 noon on the day of ordering to qualify for next day delivery. Any order placed for a next day service received after 12 noon will be processed the following day.

Delivery Outside the UK

For those orders with delivery to other countries outside of the UK, shipping is carried out using the Royal Mail International Signed For Airmail service which is expected to take 3 - 4 business days for Europe and 5 days for the rest of the world.

We are not responsible for these actions or any reimbursement of Customs fees or taxes.

For more information please see the section of delivery methods and costs.

Cancelling or Changing Your Order

Once placed, orders cannot be directly amended or cancelled via our online shop.

If you want to change or cancel your order after it's been placed, please contact our Customer Services Department by using either the e-mail address or telephone number provided, between the hours of 9am - 5pm (GMT), Monday - Friday. Please be sure to have your order number with you. If you contact us by e-mail, please provide your order number and full name in the body of the message.

Please note that changes and cancellations to orders cannot be made if we are not notified within a reasonable time before items are dispatched to you. If items have already been dispatched then you will need to go through our returns process.

Returns, Exchanges & Refunds

In the United Kingdom

As a online shop based in the United Kingdom we comply with the UK Consumer Protection (Distance Selling) Regulations 2000.

This legislation gives UK citizens the right to cancel an order up to 7 working days from the day after which the goods are received by them and they have had the opportunity to examine them. If you wish to cancel an order written notice of this cancellation must be received by us, in the form of a completed return slip by post, fax or email.

Returning Your Purchase
If for any reason you're unhappy with your purchase, you can return it to us in its original condition, (unopened), within 14 days of receipt (this is 7 days more than our legal requirement) and we will issue a full refund for the price of the goods, or exchange for items of the same value. In the case of items shipped as gifts to others, we will gladly exchange them for items of the same value.

We cannot accept the return of a product if it has been opened and used. If an item has been opened and used we will only accept the return if the product is found to be faulty. If you're returning an item because it's faulty, damaged or sent to you in error (these must be in unopened condition) we will refund the delivery charges incurred in returning the item to us. Any replacement items will not incur additional delivery charges. 

If you're returning an item because of any reason other than it being defective or damaged, we will not refund the return delivery costs.

We recommend that proof of postage is obtained for returned items, and would also recommend that items are returned using a traceable service such as Royal Mail Signed For (Recorded) or Special Delivery.

Returns must be accompanied by a copy of the return slip. Refunds and exchanges are typically processed within 2 weeks of receipt.

Refunds
Refunds will be made in the original form of payment only (via the Paypal® systems) to the original purchaser within 30 days (as required by law).

In the EU

As distance selling regulations are generally common to other member states within the EU, following a European Directive, we offer the same returns policy as is available to UK customers to EU customers who purchase from us. 

Outside the EU

For customers outside of the EU, we can only offer returns for defective or damaged items or for those sent to you in error.

For more information please see the section on returns, exchanges and refunds.

Complaints

Privacy Policy

The security of your personal information is our highest priority. Our data collection and storage is in line with the UK Data Protection legislation.

Your name and address details are required to deliver items to you. We ask for your email address so that we can send confirmation details relating to the placement and delivery of your order, and so you can receive our newsletters with information and special offers. We also need this information in order to provide you with a login and account information.

We will not sell or disclosed any of your personal information to third parties.